Warranty & Repair

DIESEL luggage and travel gear come with a 3 years commercial warranty, subject to the terms and conditions outlined below.

Coverage

• Applies to new products only – display and clearance models are excluded.
• Covers manufacturing defects that affect normal use of the product.

Exclusions

The warranty does not cover the following:

• Accidents from external damage (e.g., drops, impacts, or damage during transportation)
• Excessive or abnormal wear
• Exposure to extreme temperatures, sunlight, solvents, water, or other liquids
• Damage due to user actions, negligence, or misuse
• Inappropriate packaging or transportation when returning the product

Additional Exclusions for Electronic Components:

• Non-compliant use of electronic elements
• Modifications, including the use of parts not manufactured or sold by DIESEL or improper installation of third-party products

Implementation of Warranty

• Warranty claims require the original purchase invoice (date + product reference).
• Postal returns must follow After-Sales instructions and use protective packaging.
• If valid: repair or replacement (no refunds).
• Aesthetic changes may occur during repair – no claims allowed.
• DIESEL covers shipping costs for warranted repairs.
• If claim is invalid, return shipping is your responsibility (unless required by law).

Duration of Warranty

All DIESEL luggage and travel gear are covered for 3 years from the purchase date.

Territorial Scope

The commercial warranty applies to all DIESEL travel products worldwide.

Out-of-Warranty Repairs

Contact an authorized DIESEL repair center for service. Repairs are offered under specific conditions and at applicable costs.

For more information, visit the AFTER-SALES SERVICE page.